FAQ

What are your normal business hours?

We are open Monday through Satuday, from 10:00 am to 7:00 pm (excluding certain holidays). You can stop by anytime during our normal operating hours!

How long will it take to repair my device?

Most devices can be repaired within thirty minutes. You are welcome to pass the time in our store, or step out and return at a time that’s convenient for you.

How long does it take to unlock a phone?

Most phones can be unlocked within an hour. Certain models may take up to a day. If this is the case with your phone, we will call you as soon as the unlock has been completed to let you know that you can begin using your phone. Feel free to call us at 678-861-6009 if you have further questions about your particular model.

Can you unlock my device over the phone, or do I have to visit the store?

Yes, most devices can be unlocked over the phone. We allow our customers to pay via PayPal so you never have to come into the store. As soon as the unlock is completed, we give you a call to let you know that you can begin using your phone!

There are multiple issues with my device. Do you offer bundles for more than one service?

Yes, we offer discounted prices if you purchase more than one of our services. Please call 678-861-6009 for more details on our bundle packages.

Do you sell phones?

Yes, we offer a variety of unlocked smartphones for your convenience. Our inventory is always growing, so visit the store at any time to check out our products! You can also call us for further information.

Will you buy my phone?

We buy most models of smartphones, provided they are in proper condition. Please bring your device into the store and one of our technicians will be happy to take a look at your product and provide you with an offer.

Can I mail in my phone to get it repaired?

At this time, we do not offer mail-in service. Please check back in the future for any updates.

Do I have to make an appointment or do you allow walk-ins?

Please feel free to walk-in at any time during our normal business hours! Appointments are not necessary.

Do you use all authentic parts for Apple, HTC, LG, Blackberry, Nokia, and Motorola devices?

We only use parts that are manufacturer-approved. We do not use any cheap or imitation parts for any of our repairs. We pride ourselves on the highest-grade quality for all parts.

Do you offer any type of guarantee for your services?

Yes, we have a 60 day warranty for defective or non-functioning parts. Please keep in mind that the warranty does not cover damages caused to the part after our services have been performed.

Do you offer any discounts for returning customers?

Yes, we take good care of our return customers! Discounts will be given depending on the type of service or product purchased.

Why should I get my phone fixed at Unlock Phone & Repair?

We are confident that Unlock Phone & Repair is the right choice for you! Please check out our comments at the following:
Why Choose UPR?